Casinos are in a business that’s highly competitive, with competitors not just on the Las Vegas Strip but also nationwide. A brand that doesn’t have some sort of uniqueness in the gaming market will struggle to stand out in a crowded environment with constant messaging on TV, the Internet, smartphones and billboards.
Unlike many other industries, casinos are in the unique position of offering more than just a product. They have hotel rooms, cutting-edge technology, event and entertainment spaces, restaurants and spas that all help to drive business. As such, they need to focus on promoting their amenities and unique offerings as well as the gambling aspect of their casino.
The glitz and glamour of casino marketing is meant to create a manufactured feeling of bliss, so that gamblers feel at ease and want to stay. The use of dazzling lights, uplifting music and the smell of freshly baked bread or the joyful sound of slot machines all work to make players feel at home. Casinos even go as far as to use scented oils in their ventilation systems to keep their players satisfied and coming back.
While knowing a casino’s demographic information is important, it is just as important to understand the motivations and goals of their customers and visitors. For example, a woman might be there to win money but she could be also be looking for recognition or the prestige of being one of the top players at a specific casino. Those types of players often play double the average amount and represent 15% of the player base.